Refund policy

Return Policy
1. Withdrawal period
If you are dealing as a consumer, you may withdraw from the Contract within 14 calendar days without reason. The withdrawal period expires after 14 calendar days from the day you or a third party acting at your instruction, other than the carrier, acquire the physical possession of or control over the products, or after 14 calendar days, where more products have been ordered, from the day you or a third party acting at your instruction, other than the carrier, acquire the physical possession of or control over the last piece of the products. In order to exercise the right to withdraw from the contract, you are obliged to notify Us your decision to withdraw from this contract with a clear statement (eg a letter to be sent by post or e-mail). You can use the model withdrawal form (term 11.3) without it being mandatory. To timely cancel the Contract, you need only to contact Us regarding your right to withdraw within the withdrawal period.
2. Effects of withdrawal
If you withdraw legally from the Contract you must send back the goods or hand them over to Our above mentioned address without undue delay and in any case within 14 calendar days of the day you stated that you are withdrawing from this contract. The deadline is considered to have been met if you send the goods back before the end of the 14-day period. In that case we will refund without interest and without delay, and in any event within 14 days from the day we were informed of the withdrawal and return of the products to Us, all payments we received from you, except the costs for shipping the products to you. The refund will be made by the same payment method you used for the original transaction. In any case, you are charged with the direct expense of this return of the goods. Notwithstanding the above, we may however withhold the refund either until we have received all products back or until we have received evidence that you have returned the products, whichever occurs first. Specifically, in this case, the return and delivery of the products to Us will be done by contacting Us at the telephone number +306939383116 or email at info@feraltooth.com. Then
you should call a courier service to collect the products from you and return them to Our headquarters. Once we receive them we will refund you, as specified in the previous paragraph and in any event within 14 days, the total amount of your purchases to your card or according to the payment method you had selected (except the shipping costs that may have occurred on your order), provided the products are in good condition. You are responsible for any impairment of the products' value as a result of such treatment which alters their nature, characteristics and functionality and which was not necessary to identify the nature, characteristics and operation of the goods. The right can be exercised under the following conditions: The product/s must have not been used or washed and the tags or labeling (e.g. stickers, brand labeling, etc.), which are placed on the products, must have not been removed. In addition, all products must be returned in perfect condition as they were when acquired without damage, without any defect (subject to the return of a defective product), complete and in their packaging (for items that are received in special packaging), and should also be accompanied by all necessary documents.
3. Model withdrawal form.
You can use the following sample form to cancel the order:
“Model withdrawal form (Article 4 of Law 2251/1994)
TO "GEORGIOS KATSOURAS of IOANNIS&" trading as &"FERAL TOOTH", with registered office at 6 Vl. Gavriilidi str, P.C. GR-54655, Thessaloniki, Greece, Tax Reg. No. 135266481, 7th (Z) Tax Office of Thessaloniki, General Commercial Register No. 147188006000 telephone +306939383116  e-mail address: info@feraltooth.com
I hereby give notice that I withdraw from my contract of sale of the following goods, ordered
on .............................. / received on ............... .....:
1. ..............................................................................................................................
2. ..............................................................................................................................
3. ..............................................................................................................................
4. ..............................................................................................................................
5. ..............................................................................................................................
I also declare responsibly that:
A) I exercise the relative right of withdrawal and return of the products within 14 (fourteen) calendar days of receipt.
B) The products are in their original condition and have not been used or suffered any wear or damage. I wish the refund of money in accordance with the Terms of use.
Date: ... ../ ...... / 20 ...
The undersigned
Name …………….
Address………
--------------------------------
(Signature);
12. Return and/or replacement policy for defective products
We take every possible measure to ensure that all products (regardless of type) are packed specifically and carefully in order to reach you without damage. In very rare cases, however, it is possible that some of these products may have been damaged during shipment to you or you may receive a product with a defect. For this reason, irrespective of your right to cancel the Contract as above, which is not affected, we invite you to check the products upon receipt. If you receive the product without expressing a specific reservation it means that you have received the product from Us unconditionally. Then, if you find that there is damage and/or a defect in the product, then you can inform Us by contacting by phone at .................... or e- mail at info@feraltooth.com, stating to Us whether you wish to have it replaced with a
new one or you wish to rescind. If you wish to receive a new product in replacement, the new product will be sent at no additional charge. If the product you received is proven defective by the manufacturer, then you may request its replacement with the same or another product of your liking or the issue of a credit note or a refund without interest of the payment where the product you want to replace is not available, provided you will send the relevant electronic order no later than five (5) days of
receipt and you will pay the price difference. Then you should call Our partner carrier to collect the products from you and return them to Our headquarters. Once we receive them, we will return to you new products of your choice of equal value with those replaced. An obvious condition is that the products that are being replaced must be in good condition. You are not charged with the cost of returning the defective products to Us.